Terms & Conditions

Touw Meubels (Pty) Ltd

Last updated: 19 December 2025

These Terms and Conditions govern your use of the Touw Meubels website and any services, products, quotations, or communications provided by Touw Meubels (Pty) Ltd (“Touw”, “we”, “our”, or “us”). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or services.

1. About Touw Meubels

Touw Meubels is a South African-based manufacturer and supplier of custom wood furniture, architectural joinery, timber installations, and timber supply services. We are based in George, Western Cape, and serve clients across the Garden Route, Western Cape, and selected regions of South Africa.

2. Website Use

2.1 General Use

Our website is intended to provide information about our services, projects, and craftsmanship. You may browse, view, and contact us through the website for lawful purposes only.

2.2 Prohibited Use

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Interfere with website functionality or security

• Copy, scrape, or reuse website content without permission

• Submit false, misleading, or malicious information through forms

We reserve the right to restrict or terminate access if misuse is detected.

3. Intellectual Property

All content on this website, including but not limited to:

• Text, images, photographs, videos

• Logos, branding, layouts

• Project imagery and descriptions

is the intellectual property of Touw Meubels unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent. Use of project imagery for third-party marketing or publication requires explicit approval.

4. Enquiries, Quotes & Project Engagements

4.1 Enquiries

Submitting an enquiry through our website does not constitute a binding agreement. All work is subject to consultation, feasibility, and written quotation.

4.2 Quotations

• All quotes are valid for a limited period as stated on the quotation

• Quotes are based on specifications provided at the time

• Changes to scope, materials, finishes, or timelines may result in revised pricing

4.3 Acceptance of Quotes

A project is only considered confirmed once:

• A written quote has been accepted

• Any required deposit has been received

• Project timelines have been agreed upon in writing

5. Custom Manufacturing & Materials

5.1 Custom Nature of Work

All furniture, joinery, and timber installations are custom-made unless otherwise stated. Variations in grain, colour, texture, and natural characteristics are inherent to solid wood and are not considered defects.

5.2 Timber Characteristics

Wood is a natural material and may expand, contract, or change tone over time due to environmental conditions such as humidity, temperature, and exposure to sunlight.

We take all reasonable measures to ensure material stability, but natural movement cannot be fully eliminated.

6. Lead Times & Delivery

6.1 Production Timelines

Estimated lead times are provided as guidance only and may be affected by:

• Material availability

• Design approvals

• Project complexity

• External delays beyond our control

6.2 Delivery & Installation

Delivery and installation arrangements will be confirmed per project. Clients are responsible for ensuring site readiness and access at the agreed time.

Delays caused by site inaccessibility or client-side issues may incur additional costs.

7. Payment Terms

7.1 Deposits

A deposit is required before production begins. Deposit amounts and payment milestones will be outlined in the quotation.

7.2 Final Payment

Final payment is due upon completion or prior to delivery/installation, unless otherwise agreed in writing.

7.3 Late Payments

Late payments may result in:

• Project delays

• Suspension of work

• Additional administrative or legal costs

Ownership of goods remains with Touw Meubels until full payment has been received.

8. Cancellations & Refunds

8.1 Custom Orders

Due to the custom nature of our work:

• Deposits are non-refundable once production has commenced

• Cancellations may incur costs for materials, labour, and time already invested

8.2 Timber Supply

Timber supply orders may be subject to minimum order quantities and handling fees. Refunds are assessed on a case-by-case basis.

9. Warranties & Aftercare

9.1 Workmanship

We stand by the quality of our craftsmanship. Any workmanship concerns must be reported within a reasonable period after delivery or installation.

9.2 Exclusions

Warranties do not cover:

• Normal wear and tear

• Damage due to misuse, neglect, or improper maintenance

• Environmental damage (moisture, heat, direct sun exposure)

• Modifications by third parties

Care instructions will be provided where applicable.

10. Limitation of Liability

To the fullest extent permitted by South African law:

• Touw Meubels shall not be liable for indirect, incidental, or consequential damages

• Our liability is limited to the value of the work or product supplied

Nothing in these Terms limits liability where exclusion is not permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the content, policies, or practices of these external sites.

12. Privacy & Data Protection

Personal information submitted through our website is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We do not sell or misuse personal data and only collect information necessary to respond to enquiries or deliver services.

13. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be effective upon publication on this page.

Continued use of the website constitutes acceptance of updated Terms.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Touw Meubels
George, Western Cape, South Africa
Email: info@touwmeubels.co.za